Menu
Call Now (800) 836-2776

Privacy Policy

This PRIVACY POLICY NOTICE applies to anyone, any third party, or anyone on behalf of an organization accessing or using the ARRO LAW website, mobile website, and/or contacting ARRO LAW (online or offline) as a visitor, user, prospective client, client, agent, lawyer, or any party directly or indirectly related to our clients without limitation. ARRO LAW adopts this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. All defined terms within the CCPA, including those defined in Cal. Civ. Code § 1798.140, apply for the purposes of interpreting this Notice.

By accessing or using our websites, mobile site, submitting information to us, or otherwise agreeing to this Privacy Policy Notice, you understand and consent to comply with our collection and use of your personal information as described herein. As a California-based law firm, ARRO LAW, its law office, partners, and associated personnel, are committed to protecting the privacy of individuals about whom ARRO LAW obtains and holds personal information.

This Privacy Policy explains how ARRO LAW collects, uses and otherwise processes the personal information that we may collect from you when you use our website or during the course of ARRO LAW’s legitimate business interests. In this Privacy Policy Notice, “personal data” means any information that can identify, directly or indirectly, a natural person, including identifiers such as a name, an identification number, location data, an online identifier, or factors specific to physical, physiological, genetic, mental, economic, cultural or social identity, etc.

ARRO LAW personnel are required to comply with this Privacy Policy, as well as any other firm-related data privacy policies, and must complete data privacy training where appropriate to their role.

As stated in our Disclaimer/Terms (see link at bottom of page), your use of our website or mobile site does not constitute legal advice, and does not create any attorney-client, advisory, fiduciary, or other relationship between ARRO LAW and you or any person or organization.

There are differing interpretations of the CCPA. We may update our Privacy Policy to reflect updates to our privacy practices, your CCPA rights (for California residents only), and revised understandings of the CCPA and its requirements. If you have any comments or questions in connection with this Privacy Policy, or for further information on your rights in relation to your personal information, please contact ARRO LAW as detailed below.

1. Protecting Children
ARRO LAW takes special care to protect the safety and privacy of children. ARRO LAW is a general audience website. We do not permit anyone under the age of 13 to use our website without parental supervision and consent. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent’s consent. We also do not knowingly collect personal information from individuals under 18 years of age and do not sell personal information. Our website is available only to individuals and entities that can form legally binding contracts under applicable law. If you do not qualify, you may not use our website. Parents should always supervise their children while online. ARRO LAW’s website is not designed nor intended to collect personal information from children. So that we may comply with the Children’s Online Privacy Protection Act, we ask that children not provide any personal information on this website without parental consent.

2. Information Sharing
ARRO LAW will not sell or otherwise share personally identifying information with other people or non-affiliated companies except to provide services to you at your request, or as required by law.

3. Editing, Updating, and Correcting Information About You
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from ARRO LAW, please let us know by sending us an email provided below. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address, or other personal information with us, please contact us the same way.

4. Links to Third-Party Sites
Our websites may contain links to websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

5. Do Not Track Signals
ARRO LAW does not respond to Do-Not-Track signals. Please note that your browser setting may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, ARRO LAW does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

6. Identity Verification
We place a premium on your security and entrustment, so we may take steps to verify your identity. Without limiting the manner in which we request identity verification, we may require anyone that uses or visits this site (or offline contact) to participate in a video call after submitting their government-issued ID to enable us to confirm that the individual is indeed the individual in the ID. We may record such video calls and take screenshots during the call for identity verification only. ARRO LAW may use the information obtained from identity verification for purposes of verifying your identity, enforcing our Privacy Policy and (Disclaimer/Terms) Agreement, and preventing fraud.

7. Testimonials
We display personal testimonials of satisfied clients on our website, in addition to other endorsements. We may post your testimonial without your name. If you wish to update or delete your testimonial, you can contact us as detailed below.

8. Personal Data We Collect
We may collect the following categories of personal data about website visitors, users, prospective clients, clients, opposing lawyers, opposing parties, suppliers and other third parties related to legitimate legal services, etc.:

  • Identification data: Names, phone numbers, mailing addresses, email addresses, job titles, organization, gender, identifiers (e.g. passport numbers, driver’s license, social security numbers, tax IDs, user IDs) and additional contact details.
  • Client service data: Client contact information (e.g., addresses, identifiers), personal data received from clients in respect of their business and/or services which may include personal data of their staff and/or third parties.
  • Marketing data: Prospective client contacts, newsletter requests, event/seminar registrations and marketing preferences.
  • Financial data: Bank account information, credit card information, taxation information, billing address and invoicing details.
  • Job applicant data: Data provided by job applicants or recruiting agencies in connection with partnership and/or employment opportunities.
  • Cookie and device data: Information about your visit of our website, IP address, device identifier, browser type and version, history, operating system and network, location and time zone setting.
  • System data: Usernames, passwords, user system activity, device names and device identifiers.
  • Special categories of data: Religious or other beliefs, racial or ethnic origin, sexual orientation, health data, details of trade union membership, professional licensing, etc.
  • Other sensitive data: Information related to children (under 16) or regarding criminal convictions/investigations or offenses.

9. Collection Of Your Data
We collect personal data from you in the following circumstances:

  • When you sign up to receive ARRO LAW information, legal services, news or marketing materials, we will ask you to provide your contact details and other relevant information, as well as your communication preferences. This information is provided to ARRO LAW through our website or directly to an ARRO LAW representative.
  • When you give your contact details in whatever form, including on social media platforms and through business cards, we may store your information for the purposes of marketing material. We also use a relationship management platform to identify business relationship data, create new records of potential clients and/or update contact information between us and our clients based on email activity. You will be entitled to unsubscribe from any material or notify us if you want your contact details deleted from the system.
  • When you use our website, we collect information about your visit via cookies and how you interact with our website.
  • When a client uses our legal services, we will ask for the information that we need to provide those services; this information includes contact information, financial data, special categories of data, criminal offense data, immigration data, military data, professional licensing data and any additional information necessary to conduct pre-clearance checks and information relevant to the services we provide. Information provided may include personal data that relates to persons whose information is relevant to the instruction. In these circumstances, information may be sent directly from the client to ARRO LAW or third parties such as forensic accountants and forensic IT collectors through SFTP, email, physical media or other alternative means.
  • When you apply for a partnership or job with us, we collect information relevant to your application from you or through a third-party such as a recruiting agency.
  • If you have access to one of ARRO LAW’s systems, user activity and system data is automatically collected by system jobs and logging to support operational functionality.

10. Use Of Your Data
We may use your personal information for the following purposes based on the associated legal basis provided under each:

  • Provision of legal services: ARRO LAW will use personal information that you voluntarily submit to us during the course of our engagement, regardless of the media used. Information including identification data, financial data, client service data, client business data, sensitive data or any other data may be provided and processed by ARRO LAW in connection with the provision of services. ARRO LAW’s work for you may also involve providing such information to third parties, such as regulatory authorities, courts, tribunals, government agencies, law enforcement agencies, litigation support advisors, expert witnesses, opposing parties, process servers and other professional advisers in order to represent your interest most effectively.

This processing is necessary for us to perform our contract with you. We will only process special category data, including transferring any such data to third parties, where the processing is necessary for the purposes of providing our client with advice and where it is necessary to do so in order to establish, exercise or defend legal claims.

  • Administration of client and vendor relationships: ARRO LAW will use identification data, financial data and client business data for the provision of our legal services to include the processing of invoices, the updating of client records and the management of our vendor relationships. This processing is necessary to perform our contract with you.
  • Sending relevant marketing messages and ARRO LAW news updates: ARRO LAW will use identification data, cookie and device data, contact lists and mailing list data to communicate with you to provide you with information about our events, seminars or services that may be of interest to you. This processing is necessary for our legitimate interests to send you tailored marketing messages, client newsletters and invitations to relevant events and seminars.
  • Complying with legal or regulatory inquiries/requests: ARRO LAW will use identification data, financial data, client service data, system data, job applicant data, cookie and device data, and other data as necessary for the purpose of complying with legal requirements that apply to ARRO LAW.
  • Recruitment: ARRO LAW will use applicant data for purposes of screening, identifying and evaluating candidates for positions. This data will be processed at the request of the applicant. ARRO LAW will also process applicant data in order to conduct background checks, which ARRO LAW deems to be a necessary part of its recruitment process to protect its business interests. In addition, this data may be used as necessary to comply with legal, regulatory and corporate governance requirements.
  • Improving our website: ARRO LAW will use cookie and device data to improve the functionality and user-friendliness of our website. This processing is necessary for our legitimate interests to constantly monitor and improve our online presence and services to you. It is also necessary for our legitimate interests to monitor how our website is used to detect and prevent fraud, other crimes and misuse.
  • Security of our systems: ARRO LAW will use system data in order to properly safeguard and secure ARRO LAW’s systems. This processing is necessary for our legitimate interests to monitor and enforce the confidentiality, integrity and availability of our systems and data.

11. Sharing Of Your Data
We may share and/or disclose your personal data in the following circumstances:

  • With other ARRO LAW entities: We may disclose your personal data to other ARRO LAW entities for the purpose of our internal business processes (such as administration and billing) and for the purpose of providing legal advice and services, wherever the entity and/or attorney is located.
  • Providing professional services: We may disclose personal data relating to our clients, their employees and agents and/or third parties they engage with to other professional advisers, attorneys, consultants or experts engaged in a matter. We may also disclose personal data to third-party law firms for the purpose of obtaining out-of-state legal advice or foreign legal advice.
  • Law enforcement: We may share personal information when any court, tribunal, expert, medical professional, law enforcement and/or regulatory authorities request information in connection with any inquiry, subpoena, court order and/or other legal or regulatory procedures, with which we would need to comply or it is in our legitimate interests to comply with. We may also share personal information to investigate, establish and/or protect ARRO LAW’s legal rights, property and safety or the rights, property and safety of others, or to bring and/or defend against legal claims.
  • Third-party business vendors: We may share personal information with vendors that will process your personal information on our behalf and under our written instructions to carry out their services during the course of our business, such as infrastructure and IT service providers, financial institutions, business analytics firms and other cloud-based solutions. We contract with such vendors to ensure that they only process your personal information under our instructions and ensure the security and confidentiality of your personal information by implementing the appropriate technical and organizational measures for such processing.
  • Financial institutions: We share personal data with financial institutions in connection with invoicing and payments.

12. Cross-border Data Transfer Protection
Your personal information may be transferred to or shared across our integrated computer and cloud-based storage networks in the United States and other countries. ARRO LAW, regardless of country, adheres to relevant data protection laws and legal and regulatory mandated procedures with respect to your personal information, including this Privacy Policy Notice as it relates in the state of California. We use safeguards designed to protect your privacy rights and provide you with the remedies in the unlikely event that your personal information is misused. You may ask for further information on the safeguards and procedures we have put in place regarding transfers of your personal data by contacting us as detailed below.

13. Keeping Your Data
We will only retain personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or to comply with any legal, regulatory or reporting obligations, or as otherwise specified in applicable record retention policies and procedures. Please note that ARRO LAW may retain your personal data for a longer period in the event of a complaint or if ARRO LAW reasonably believes there is a prospect of litigation in respect to ARRO LAW’s relationship with you or the material at issue or as required by law and rules of professional responsibility.

14. Security Of Your Data
We protect your personal data and implement appropriate technical and organizational security measures to protect it against any unauthorized or unlawful processing and against any accidental loss, destruction or damages. We implement a “defense-in-depth” approach to protect the confidentiality, integrity and availability of data. Such security measures include:

  • Policies and procedures: Enforcing a comprehensive set of policies and procedures for deploying, managing and securing the ARRO LAW’s IT environment and data.
  • Access control mechanisms: Restricting access to systems and personal data by partners, employees, contractors, staff and service providers on a need-to-know basis.
  • Accredited encryption solutions: Where technically appropriate, encrypting personal data at-rest, being processed and in-transit.
  • Restore and recoverability of data: Developing and implementing plans and procedures to restore the availability and access to data in a timely manner in the event of a physical or technical incident.
  • Assessment and continuous monitoring: Testing, assessing, evaluating the effectiveness of safeguards and remediating to ensure uninterrupted security of data.

While we strive to always protect our systems, website, operations and information against unauthorized access, use, modification and disclosure, due to the inherent risk nature of business operations, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others. You also have an important role in protecting Personal Data. You should not share any username, password or other authentication data provided to you with anyone and we recommend that you do not re-use passwords across more than one website or application. If you have any reason to believe that your username or password has been compromised, please contact us as detailed below.

15. Data Protection Rights (CCPA)
Subject to certain conditions data protection laws give you various rights with respect to our use of your personal data. If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

  • The right to access your personal information: You have the right to request access to the personal information we hold about you. We will provide you this information for the 12-month period preceding your request.
  • The right to opt out: You have the right to opt out of the sale of your personal information (ARRO LAW does not sell information).
  • The right to know: You have the right to know what personal information we collect, share and use. Specifically, you may request that we disclose:
  • The categories of personal information collected
  • Specific pieces of personal information collected
    • The categories of sources from which we collected personal information
    • The purposes for which we use the personal information
    • The categories of third parties with whom we share the personal information
    • The categories of personal information we have disclosed for a business purpose or sold (ARRO LAW does not sell information)
  • The right to deletion: You have the right to request that we delete your personal information. No deletion may be applicable because of ARRO LAW’s legal, professional and fiduciary obligations to the courts and clients, and its use of personal information exclusively in connection therewith.
  • The right against discrimination: You have the right not to be discriminated against for exercising any of your privacy rights.

You can exercise these rights by contacting ARRO LAW via the contact details below. We will require you to provide satisfactory proof of your identity in order to ensure that your rights are secure, respected and protected. This is to ensure that your personal data is disclosed only to you.

16. Cookies
Cookies are text files with small pieces of data placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

17. Use Of Cookies
ARRO LAW may use cookies in a range of ways to improve your experience on our website. Cookies on our website are divided into the following categories:

  • Strictly Necessary Cookies: These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies that are erased when you close your browser.
  • Analytical/Performance Cookies: These allow us to recognize and count the number of users of our website and understand how such users navigate through our website. This helps to improve how our website works, for example, by ensuring that users can find what they are looking for easily. These cookies are session cookies which are erased when you close your browser.
  • Functional Cookies: These improve the functional performance of our website and make it easier for you to use. For example, cookies are used to remember that you have previously visited the website and asked to remain logged into it. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our website. You can delete these cookies via your browser settings.
  • Targeting Cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed to recognize you as a previous visitor and to track your activity on the website and other websites you visit. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our website. You can delete these cookies via your browser settings.

18. Manage Cookies
You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result. For more information on how to control cookies, check your internet browser settings or visit https://www.allaboutcookies.org/.

19. Analytics
ARRO LAW may use third-party business facilitation partners to monitor and analyze the use of our website. For example:

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google Analytics may collect your IP address and other internet network information as part of its services, which may qualify as personal information under certain circumstances. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript from sharing information with Google Analytics about visits activity. To learn more about how Google uses data when you use our website, visit https://policies.google.com/technologies/partner-sites. To opt-out from these cookies across all websites, visit https://tools.google.com/dlpage/gaoptout. Most web browsers allow you to manage cookies through the browser settings. Be aware that, if you opt-out from and do not agree to certain cookies, your experience on our website may be diminished and some features may not work as intended depending on the cookie. To find out more about cookies, you can visit allaboutcookies.org.

Please note that when you opt-out of cookies, tags and pixels, that opt-out only pertains to the device and the browser that you are using when you opt-out. If you wish to opt-out for other devices or browsers, you must opt-out again when you are using those devices or browsers.

Facebook Insights is a web analytics service offered by Facebook that tracks users’ interactions with our Facebook page(s) and Facebook posts. The data is shared with other Facebook companies. Facebook Insights may collect information you provide, like when you set up your account with Facebook, create or share content, communicate with others on the platform, and give Facebook access to contact information stored on your device. It may also collect information about how you use Facebook, like the time, frequency, and duration of your activities on Facebook, and information about the device from which you access Facebook. Facebook Insights may collect your IP address, GPS location and other information about you as part of its services, which may qualify as personal information under certain circumstances. Facebook may use the collected data to contextualize and personalize the ads of its own advertising network. You can manage or delete the data Facebook has collected about you through the “Settings” menu of your account(s) with Facebook.

20. Marketing Preferences
ARRO LAW may send you marketing information and newsletters regarding our products and services, and where required by law, we will obtain your consent to do so. You have the right at any time to stop ARRO LAW from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us as detailed below.

21. Phishing
Phishing websites imitate legitimate websites in order to obtain personal or financial information. Identity theft and the practice currently known as “phishing” are of great concern to ARRO LAW. For more information about phishing, visit the website of the Federal Trade Commission at http://www.consumer.ftc.gov/articles/0003-phishing. In addition, if you believe you have received an email or had a similar interaction with a third party pretending to be ARRO LAW, please report it to us as detailed below.

22. Privacy Policy Changes
ARRO LAW keeps its Privacy Policy under regular review and places any updates on this web page. Please check this page occasionally for any changes to the Privacy Policy. If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our website. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent.

23. Contact Us
If you have any questions about ARRO LAW’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@arrolaw.com

Or write to us at:
ARRO LAW
655 N. Central Avenue, 17th Floor
Glendale, California 91203

If seeking information about your personal information that ARRO LAW has collected, you will be required to fill out the request form and follow the instructions you will be provided to verify your identity (including your name, address and date of birth). ARRO LAW will contact you (or your agent) within 21 days to acknowledge receipt of your request. You may make two requests every twelve (12) months. A verifiable request must:

  • Provide sufficient information to allow us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.
  • We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable request does not require you to create an account with us. We will only use personal information provided in a verifiable request to verify the requestor’s identity or authority to make the request.

ARRO LAW’s response to requests for information

  • ARRO LAW will endeavor to respond to a verifiable consumer request within 60 days of its receipt. If we require more time (up to 120 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We will not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

24. Prohibited Activities
THE FOLLOWING ACTIVITIES ARE PROHIBITED: Spamming and Invasion of Privacy of Others, Violating Intellectual Property Law, Transmitting Obscene or Indecent Speech or Materials, Transmitting Defamatory or Abusive Language, Hacking or Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities, or anything that violates the laws of the State of California, ARRO LAW’s Disclaimer/Terms (Agreement), Privacy Policy, etc.

25. Difficulty Accessing ARRO LAW’s Privacy Policy?
Individuals with disabilities who are unable to usefully access ARRO LAW’s Privacy Policy online may contact us at the above-listed contact information to inquire how they can obtain a copy of our Privacy Policy in another, more easily readable format.

ATTORNEY ADVERTISING. © 2024 by Arro Law. All rights reserved.